Questions & Answers

No. Most clients give us a key, a lockbox code or a garage code. We confirm the arrangement by phone before the first visit and the same crew returns every time.

Yes — products, cloths, vacuums and mops are all included in the price. If you prefer that we use your products, or need fragrance-free options for allergies, just tell us on the confirmation call.

Price depends on the size of the space, the type of service and how often we come — a two-bedroom apartment and a five-bedroom house are very different jobs. We assess your property during a first estimate visit and prepare a personalized quote before you decide to schedule cleaning. No surprise charges, and the price we quote is the price you pay.

Your request is for a first on-site visit to prepare a quote. The receipt e-mail acknowledges your request; it does not confirm a reservation. Our team contacts you to confirm availability, or suggest another time. Cleaning is scheduled separately after you approve the quote.

Estimate visits are offered Monday–Saturday, 8:00 AM–5:00 PM (Eastern Time). Please request a time at least 12 hours ahead. All times are subject to availability and confirmation by our team.

Both. We carry general liability insurance and every cleaner is background-checked and trained by us before entering a client home. Proof of insurance is available on request.

Tell us within 24 hours and we return to re-clean that area at no cost. No forms, no argument. That guarantee applies to every service we offer.

Yes, free of charge up to 24 hours before the visit. Inside 24 hours a late-cancellation fee may apply, because the crew and the route are already committed to your address — we will always tell you before charging anything.

We are based in Peabody and work across the whole state of Massachusetts. Most of our jobs are on the North Shore — Salem, Danvers, Beverly, Lynn, Saugus, Marblehead, Swampscott, Lynnfield and Middleton — plus Boston and the surrounding cities. If your town is further out, call us: for larger jobs we travel statewide.

Saturday, yes, and it is our busiest day, so book early. Sundays are reserved for commercial contracts and emergencies.

Card, Zelle, check or cash, after the service is finished and you are happy with it. Commercial contracts are invoiced monthly with net-15 terms.